Phone Systems

Centrex Phone System Replaces PBX

Centrex phone system replaces the traditional PBX system for telephone communications inside an organization. It is very expensive to have a PBX system which should have separate cables for phones at various locations and to have multiple extension lines.

In a business organization telephone communication plays a major role in the success of the business. Information has to be shared and reported immediately among various departments to take decisions quickly. Delayed decisions may result in huge losses in trade organizations. In this situation all corporate houses were using PBX systems to connect various locations of their work place in single line system or multi line system with multiple extension numbers.

To reduce the costs on PBX phone systems, Centrex phone system has come as a boon. Centrex is actually the short form of central exchange of the telephone department. The main function of the Centrex is that all the control boards, switch boards and the main controls will be managed by the telephone company which is providing the service; the responsibility of the organization is reduced. When all the maintenance and support work is handled by the telephone company, you can use the system without any problem and have time to concentrate on your business. Moreover, it is also advantageous to have Centrex phone system because the telephone company will employ professionals who are trained in maintaining multiple extension telephone lines. The quality of service offered will be much more when compared to maintaining the system with in-house employees who might lack this professional touch.

Centrex phone system has various facilities like call transfer to multiple locations by giving an extension number to each location. It also has the call divert facility. Call divert facility means if your line is busy or not working, you need not miss your valuable business call; instead you can get the call landed to a predefined alternative number which can be attended later. Centrex phone system also has a hotline facility which is a number that can be reached without dialing all the numbers. This is called a non-dialing hotline connection. Conference call facilities can also be availed in this phone system. Conference call enables executives at various locations to come online and have a meeting. If this facility is not available it will be very expensive to arrange meetings with executives at various locations. The expenses include traveling expenses and the time and energy spent in coordinating with the executives who have to attend these meetings.

Centrex phone system is very useful to many industries. Business organizations with multiple locations can be connected and brought under one roof. It is helpful to hotels and restaurants in terms of their customer service, which decides their revenue. Many branches of financial institutions or banks can be connected and information can be had centrally. This is very useful in processing transactions centrally.